Zeron® Customer Relationship Management (CRM)
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Automation of Sales
Sales Management - planning, customer relations, orders and everything related to this process.
Automation of marketing
Management of marketing campaigns, segmentation and generating leads, rating the best clients
Automation of the post-sales customer service
Consultations, technical support, processing of queries and problems
CRM part of our software is integrated into the main system
The interface for the use of CRM tasks in our software is simple. Salesman along with all other employees work in one system and management can track more effectively what is happening in the company.
- ERP Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product.
- BPM Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled.
- BI Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections.