Customer Relationship Management (CRM)

Zeron® Customer Relationship Management (CRM)

The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.

  • Automation of Sales

    Sales Management - planning, customer relations, orders and everything related to this process.

  • Automation of marketing

    Management of marketing campaigns, segmentation and generating leads, rating the best clients

  • Automation of the post-sales customer service

    Consultations, technical support, processing of queries and problems

  • CRM part of our software is integrated into the main system

    The interface for the use of CRM tasks in our software is simple. Salesman along with all other employees work in one system and management can track more effectively what is happening in the company.

  • Trade
  • Distribution
  • Retail
  • Subscriptions and billing
  • CRM
  • Manufacturing
  • Service
  • Planning and forecasting
  • Transport management
  • Project management
  • Accounting and Finance
  • Labor and Remuneration
  • BI
  • Management of external files
  • Document flow management
  • Business analysis references
  • Insurance broker
  • Services
  • Holding management
  • Integration with external systems
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